FAQs

Q. How long will my order take to arrive?

A. Overall a package shouldn't take more than 15-25 business days to arrive and typical shipping times to the U.K., North America, Europe, Africa and Australia and Asia are 7-18 business days.

 

Q. Are there any other costs I need to pay?

A. We only ask customers to cover the small packaging and shipping costs to ship their order (around $4.99 to anywhere in the world - FREE for orders over $50). There are no other costs, now or in the future.


Q. Where will my order be dispatched from?

A. All orders are dispatched from our warehouses overseas or our distribution channels across the United States, this allows us to skip out any unnecessary overheads and pass on our discounts directly to customers. Packages may be shipped in smaller quantities to avoid customs or duty charges at your door. 

  

Q. Do you ship to my country?

A. Absolutely, just ask the chat if you are unsure. We will be able to accommodate most if not all countries.

 

Q. Do you sell my details to any other companies?

A. We value your trust. Your personal details will never be sold to third parties.

 

Q. How safe is it to place an order on your site, will you have access to my bank details?

A. Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant.

Haute Ones itself does not have access to your card details and your payment which is processed through Shopify is later remitted to ourselves.

Alternatively you can make payment through our additional payment provider PayPal.

Any other questions can be sent to our team directly at info@hauteones.com